Refund policy

Last updated: September 11, 2026

Because everything HBM STORE sells is a service, not a shipped good, this
policy works differently from a typical product return policy — there's
nothing to send back.

BEFORE WORK STARTS
Full refund if you cancel before intake is complete (see our Terms of
Service) and no work has begun.

AFTER WORK STARTS
Once we've started, a refund covers only the undelivered portion of the
work, assessed in good faith against the scope agreed at intake. Example:
if a Shopify Store Setup is cancelled halfway through, roughly half the
fee is refunded, not the full amount.

REVISIONS VS. REFUNDS
Each service includes a stated number of revision rounds (currently one,
for Custom Logo & Brand Kit, noted on the product). Requesting a
different outcome within that scope isn't a refund situation, it's a
revision. Wanting something the brief never described is a new scope,
quoted separately. A refund applies when we fail to deliver what was
actually agreed, not when you change your mind about the brief partway
through.

YOUR STATUTORY RIGHTS
Nothing in this policy limits your rights under Law No. 8 of 2008 on
Consumer Protection to redress for a service that is defective or
materially not as described.

HOW REFUNDS ARE PAID
Refunds are processed through Paddle, our payment provider, back to your
original payment method.

CONTACT
hbmstoreqa@gmail.com